Customer Experience Improvement
Why CX matters?
Recent polls indicate Customer Experience (CX) is a key growth-driving factor for most businesses. Three important statistics about CX from these polls are:
73%
Customer Experience driven buying decision
(Source: PWC)
80%
Revenue up after CX improvement
(Source: Forbes)
86%
Customers ready to pay more for better CX
(Source: Super Office)
It’s quite evident that CX has to be the prime area of focus for telecom operators in order to achieve growth & sustainability.
Achieving customer happiness
We fully understand this importance of CX and our vendor agnostic expertise coupled with our state-of-the-art tools provide a cost effective & efficient Customer Experience Improvement (CXI) service to our clients.
CXI service covers all necessary tools & techniques to bring happiness to the customers.
CXI service covers all necessary tools & techniques to bring happiness to the customers.
Radio Network Optimisation
- Enhance customer experience (CX) with our Radio Network Optimization service
- Identify and address network bottlenecks, coverage gaps, and interference issues
- Utilize advanced tools and industry best practices for optimal network performance
- Fine-tune key parameters such as signal strength, quality, handover processes, and network capacity
- Minimize downtime, dropped calls, and data congestion
- Collaborate closely with your team to customize solutions to your specific requirements
- Improve customer satisfaction and loyalty through uninterrupted and high-quality services
- Transform your network performance and exceed business objectives
Customer Complaint management
- Comprehensive support for multi-technologies: 5G-NR, 4G-LTE, and 3G-WCDMA
- Investigation based on Key Performance Indicators (KPIs) from OSS for cell/site analysis
- Thorough investigation using device-trace data, including UE trace and IMSI trace
- Drive-test based investigation with detailed logs analysis in complaint areas
- Expert analysis and recommendations based on thorough analysis of collected data
- Complaint tracking and logging for end-to-end visibility and closure of issues
Drive Test & Analysis
- Our team is readily available to provide drive test and analysis support whenever you need it.
- We offer end-to-end Drive Test and Analysis (DTA) service, including comprehensive reporting for actionable insights.
- Our services cover both voice and data for multiple technologies, ensuring a thorough evaluation of network performance.
- Verification of coverage and quality indoors through in-building walk tests to identify and address potential issues.
- Critical routes and roads are extensively tested to evaluate network performance in high-demand areas and ensure seamless connectivity.
- Regular or on-demand drive tests conducted in specific clusters to assess network performance and optimize coverage and capacity.
Interested to know more?
Reach out to us to learn more about our products, services & solutions.